Toby Herbert is Head of IT at Hall & Woodhouse, one of the UK’s oldest breweries, overseeing an estate of circa 150 pubs and restaurants across the south of England. With technology front and centre, Toby is spearheading a no-stone-unturned transformation of systems and processes, drawing on 20+ years' experience in hospitality tech, including seven years as IT Director at the luxury hotel group Rocco Forte Hotels. He brings a pragmatic, guest-led perspective on how technology not only supports operations but drives better decisions and measurable commercial outcomes.