Having run front-of-house teams in London restaurants Quaglino's, Vong and Bank in the nineties, Olivia saw at first hand the way technology could be a game-changer for businesses in our industry.  

Having caught the technology bug working in front-line hospitality, she has been following this theme ever since, working with companies that prioritise innovation, from start-ups to mature businesses looking to develop a new aspect of their proposition. 

Now in the MD seat at 125 Data & Insights, she's jumped back into guest experience with both feet. Just as vital as collecting feedback from multiple channels, the mission at 125 is to present guest insight with mind-blowing simplicity - so each team member knows how they can have a positive impact, every single day.