Technology crosses all aspects of a modern foodservice business from transaction to payroll and customer feedback. Successful business leaders are increasingly looking to digital solutions to improve customer experience, make operational processes more seamless and reduce costs. At this inaugural event, being run alongside the Restaurant Marketer & Innovator European Summit we will bring technology and business leaders together to share experiences and consider the best practice for the future. 


The event runs from 13:00 to 17:00 on the 20th January 2020.

This event is for operators only & is by invite only.


Victoria Searle, Founder of We Are Data Hawks and former Marketing Director looks at the importance of data and how to instill a culture where data becomes central to decision making in operations-centric organisations.

Consultant, Paul Willis introduces the principals of 'Omotenashi' Customer eXperience, the world's most extraordinary, impeccable customer service, found in Japan. He will get past the Japanese buzzwords to analyse what they do in easy to understand language and how this can bridge the service culture gap.

Peter Critchley, CEO of Beaver Trison talks about the opportunity and evolution of digital relevance, dynamic pricing, contextual promotions and how machine learning and analytics are transforming the customer journey.

Dan Houghton, co-founder of Chilango, tells the story of how he left Skype and founded the Mexican brand, the motivations for a data-driven approach, and will give the audience a look under the bonnet of its analytical stack.

Chris Fung, non-executive director and investor in a number of disruptive high growth potential food and foodtech businesses, will give an insight into the latest developments in the world of foodtech and highlight the technologies that will help to shape the future of the foodservice sector.

Ian Ohan, chief exectuve of KRUSH Brands, reveals how it has built a world-class food and beverage operating and franchising company based in Dubai with proprietary food technology, with multiple consumer-facing brands including Freedom Pizza, Coco Yogo, Wildflower Poke and The Salad Jar.

Sam Brown, Sales Director at Wireless Social leads a panel of leading operators to discuss their approach to technology in enhancing customer experience and driving commercial returns.


  • Bebe Oladipo, Head of IT at Azzuri Group
  • Bharti Radix, Group Finance Director at Coffeesmiths Collective
  • Simon Iddon, Chief Information Officer at Le Pain Quotidien

Discover how technology will drive footfall, retention and brand loyalty in the hospitality industry of the future with Zonal’s Emma Causer and Alison Vasey. Uncover the opportunities future tech will bring to restaurants, how it will influence consumer behaviour and the valuable data insights it will deliver.

Google talks about the current and future trends that will deliver impact through the Google Cloud platform and other key technologies.