Technology crosses all aspects of a modern foodservice business from transaction to payroll and customer feedback. Successful business leaders are increasingly looking to digital solutions to improve customer experience, make operational processes more seamless and reduce costs. At this inaugural event, being run alongside the Restaurant Marketer & Innovator European Summit we will bring technology and business leaders together to share experiences and consider the best practice for the future.
The event runs from 13:00 to 17:00 on the 20th January 2020.
This event is for operators only & is by invite only.
Consultant, Paul Willis introduces the principals of 'Omotenashi' Customer eXperience, the world's most extraordinary, impeccable customer service, found in Japan. He will get past the Japanese buzzwords to analyse what they do in easy to understand language and how this can bridge the service culture gap.
Sam Brown, Sales Director at Wireless Social leads a panel of leading operators to discuss their approach to technology in enhancing customer experience and driving commercial returns.
- Bebe Oladipo, Head of IT at Azzuri Group
- Bharti Radix, Group Finance Director at Coffeesmiths Collective
- Simon Iddon, Chief Information Officer at Le Pain Quotidien
Discover how technology will drive footfall, retention and brand loyalty in the hospitality industry of the future with Zonal’s Emma Causer and Alison Vasey. Uncover the opportunities future tech will bring to restaurants, how it will influence consumer behaviour and the valuable data insights it will deliver.